…Just
Kidding
The
Power of Public Relations
Kevin Svec
Politics in Pop
Culture
“We got disrespected a little before the game, guys
calling us out. We’re a tougher team. We’re grown men over here. We got a whole buncha’ gangstas in the locker room,”
said Tu Holloway, Xavier University basketball player in a press conference
after the December 12th 2011 Xavier/Cincinnati game that ended in a
brawl.
A single sentence spoken on a public screen can make or
break the credibility and image celebrities, public figures and businesses. A
simple idiotic statement, such as the one made by Tu Holloway, can turn into a
public relations disaster and tarnish the name of an entire franchise for
years. According to Forbes.com, the field of public relations has seen a huge
job growth in the past 5 years and is estimated to see an even bigger one over
the next decade. This can be attributed to the rise of mobile media and the phenomenon
of having fresh news constantly availably literally at the fingertips. In a 21st
century society fueled by refresh buttons and fiber-optic cables, public
relations is a key factor in the life and death of big names talked about in
the media.
Public relations is “a strategic communication process
that builds mutually beneficial relationships between organizations and their
publics.” The job of a publicist is essentially to get their clients positive
press and exposure to shape images and enhance reputations. Public relations
can be divided into specific fields. These can include: government relations,
Industry specific communications, crisis communications and internal relations.
Perhaps the most important factor in public relations deals with crisis. This
can be a crisis as small as a simple statement heard by the wrong ears or as
big as an international catastrophe. The big example covered in this blog will
be the BP oil spill in the Gulf of Mexico that was discovered on April 22th
2010.
On April 20th 2010 at approximately 9:45pm
CDT, high pressure methane gas exploded a mobile drilling rig off the coast of
Louisiana. The explosion caused an estimated five thousand barrels per day to
spill ruthlessly into the Gulf of Mexico for the next 87 days. This catastrophe
earns the title of the largest accidental marine oil spill in the history of
the petroleum industry. The damage caused by the explosion had a “ripple”
effect that took on toll on marine life, civilians and a number of industries.
Aquatic life was experiencing deformities and dying in record numbers. Cities
along the coast were faced with detrimental pollution. Big industries such as
fishing and tourism were taking huge hits as their services were no longer
desirable. This catastrophe was public relations worst nightmare.
There
is no question that the BP oil spill was a wide-scale catastrophe that can be
compared to that of the Chernobyl nuclear meltdown and the black plague. From
the day the spill was discovered, the public eye had BP locked in a death
stare. It is common knowledge that anything done to hurt the environment these
days is going to get roasted in the media, and big oil companies like BP aren’t
exactly on the greener side of the idea of sustainability. To make matters even
worse, BP’s public relations campaign to counter act the spill misfired
horribly. BP was slow to initially acknowledge the problem and underestimated
the magnitude of the damage and publically confessed to being “out of the loop”
about decisions regarding the disaster. BP officials originally claimed that
the rig was leaking roughly one thousand barrels a day into the gulf. Further
investigation proved it was leaking five times the quoted amount. This downplay
of the numbers hurt BP’s credibility from the start. In a situation like this,
the stakes are very, very high and priority number one should be to directly
address and empathize with the immediate victims of the accident, in this case,
would be the families who lost everything due to the spill. Instead, BP came
off as dodgy and slow to accept full responsibility. BP CEO Tony Hayward was
publically attempting to shift the blame. He chose words such as “This was not
our drilling rig,” and “This was Transocean’s rig. Their systems. Their people.
Their equipment. This was not our accident.” Although these statements held a
degree of truth, BP had the most stake in the operation which means that they
were the most liable for the incident. To reinforce these claims on a public
screen in the face of detrimental suffering is not only irresponsible and
childish, it is flat out wrong and in insult to those affected.
After
pleading guilty to obstruction of justice for misleading the government about
the magnitude of the catastrophe, BP had its sights set on moving forward in a
positive manner. This led to another botched PR attempt which essentially asked
for sympathy with Hayward using phrases such as “I just want my life back,” and
wanting the public to put the incident in the rear view mirror. As if a company
who was responsible for ruining countless lives and businesses deserves any
sympathy after trying to dodge the blame and misinforming officials. The PR
mistakes made by BP represent a huge awakening in the industry. These mistakes
will serve a lesson to big companies as to how important public use of rhetoric
is in the face of crisis. BP’s image will be forever tarnished by the mistakes
made by their PR division and have a long road ahead of them to repair their
image.
A
reputation is like glass, once cracked can never be repaired. It can be
something as simple as a controversial picture going viral or a short public
statement to bring an entire image into the toilet. It has been apparent
especially in the 21st century that in most cases, public image and
perception is the key to success or failure. The public has seen numerous
celebrities and public figure’s careers crash and burn in due to negative perception.
Even to the average person, the importance of keeping a good public image
through social media and networking is essential to being successful. Maintaining
a positive public image will prove to be more and more important as the steady
stream of information and current events in the very public screen continues to
grow.
And just for shits and gigs, enjoy this : https://www.youtube.com/watch?v=9u0EL_u4nvw
Work Cited
Wynne, Robert. "Public
Relations, Explained." Forbes. Forbes Magazine, 04
Sept. 2013. Web. 02 Aug.
2014.
Zelman, Joanna. "BP Ad Campaign
Following Gulf Oil Spill Deemed 'Propaganda' By Some." The
Huffington
Post. TheHuffingtonPost.com, 08 Jan. 2012. Web.
"What P.R. Experts Think of BP's
Response to the Oil Spill." Slate
Magazine. N.p. Web

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